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*When active: Free Shipping on hats only for continental US Only! Limited Time. Restrictions Apply.
Can I return a Mystery Box item?
Partial or full return of any Mystery Box is not allowed under no circumstances. Please, be aware that the fitting of the sizes may vary from factory. Cancelation are only applicable if package has not been shipped yet. Once tracking number has been created no cancelations are possible. Refunds we'll be issue asap to the same method of payment.
Can I return a hat if it doesn't fit me?
You may return new, unopened and unused fitted hats within 7 days of delivery for a store credit on the item only. We do not accept returns for Snapbacks, shirts, jackets, and jerseys. To be eligible for a return, your item must be unused, unbended, with tags and in the same condition that you received it. It must also be in the original packaging. You may receive a Store Credit in form of a code to be redeem within 30 days. Any merchandise marked "New Drops, Final Sale or Clearance", and promotions like BOGO, B2GO, and similars cannot be returned in any case". Unauthorized returns WILL NOT be refunded.
Can I return clothing?
Unfortunately, clothing items like t-shirts and jerseys can't be return for any reason. Please, check your size before purchasing.
Can I return an item if I'm not in the states?
Returns are accepted on continental U.S. orders only. We do not accept returns on international orders.
New Era products will only ship domestically, we do not offer international sales for New Era products.
Who pays for the return shipping label?
Buyers are responsible for the cost associated with return shipping. Original shipping charges are non-refundable. For orders shipped for free that are returned, shipping cost will be deducted from the final refund (between $8 to $10 Continental U.S. )
How can I get a return label from you?
If your purchase meets the return requirements you can contact us at firstname.lastname@example.org with your order number and let us know that you wish to make a return and need a label. We will send you the label and deducted from the final refund. The average return label cost for continental U.S. is $7-10.
What if you sent me a wrong hat?
We are very carefully when shipping our caps, but because sometimes mistakes can happen, we want to make sure that you are fully covered. Contact us to email@example.com with the pictures of the wrong item sent, just to correct the mistakes and improve in the future. We will send you a shipping label for the return and proceed at your request. We can either send you the right hat or issue a refund upon delivery.
What about my refund?
If your return meets the return policies mentioned above, you will receive a refund for the item upon the delivery. Because we have to make sure the return complies with policies, we do not issue refunds before the item is delivered back to us. No shipping associated costs are refundable.
When we cancel and refund your order, you'll receive an email confirmation. The refund will take between 4 to 48 hrs in business days to be back into your account, depending on your banking institution (if your order was refunded Friday or Saturday, the refund won't be available until later on Monday).
We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order.