Returns and Refunds

Find quick answers about returns, return shipping and refunds.

Last updated: October 10, 2026

Return Policy at a Glance

• Return window: 30 days from delivery. Once your return is approved, ship it back within 7 business days.
• Eligible items: new, unopened, unused fitted hats with tags attached, in the original packaging.
• What you receive: a refund to your original payment method, or, if you prefer, a one-time exchange or store credit.
• Not eligible: snapbacks, shirts, jackets, jerseys, and any final sale, clearance, promotional or pre-order items.
• Limit: one return per customer every 31 days.
• Location: continental US orders only.
• Return shipping: paid by the buyer, except for wrong or damaged items.

What Can Be Returned

Can I Return My Order?

Can I return a hat that doesn't fit?

Yes, if it's a fitted hat. You can return new, unopened and unused fitted hats within 30 days of delivery for a refund to your original payment method. You can also choose a one-time exchange or store credit on the item instead. To qualify, the hat must be unused, unbent, with tags attached and in the original packaging, in the same condition you received it.

Only one return is allowed every 31 days. Returns sent without approval will not be refunded.

What counts as unworn?

Your hat must be in the same condition you received it. Hats with sweat stains, a bent or curved brim, removed stickers, missing tags or missing original packaging are not eligible for return.

Can I return clothing?

No. T-shirts, jackets, jerseys and other clothing can't be returned for any reason, so please check your size before purchasing. Snapbacks are not returnable either.

Which items are final sale?

The following can't be returned in any case:

• Sale items, meaning anything discounted from the regular price
• Items marked New Drops, Final Sale or Clearance
• Items bought with promotions such as BOGO, B2G1 and similar offers
• Pre-order items (see the Pre-Order Notice below)

Can I return an order if I'm outside the US?

No. We accept returns on continental US orders only, and we don't accept returns on international orders. New Era products ship within the US only.

Can I exchange an item?

We can process an exchange one time only. Visit our Contact Us page to start it, then ship the hat back following the return steps above. Once we receive and inspect it, we'll ship your new size or item, subject to availability. After that one exchange, any further change requires a return and a new order.

Starting a Return

Return steps

1. Contact us. Visit our Contact Us page with your order number and tell us you'd like to return an item. We reply within 48 hours on business days.
2. Get approved. If you'd like a label, we email it once your return is approved.
3. Ship it back. Send the hat within 7 business days of approval, packed in a sturdy box.
4. We inspect it. We check your return within 3 business days of receiving it.
5. Get your refund or exchange. We issue your refund, exchange or store credit. Refunds reach your account in 4-72 business hours.

How do I start a return?

If your order meets the return requirements, visit our Contact Us page and send us your order number, along with a note that you'd like to return an item and need a label. We reply within 48 hours on business days, and we'll email you the return label once your return is approved.

Who pays for return shipping?

Buyers pay for return shipping, and original shipping charges are non-refundable. When we send you a return label, its cost is deducted from your final refund. The return label costs $8 for the continental US. If we sent the wrong item or your hat arrived damaged, we cover the return shipping.

How should I pack my return?

Hats crush easily, so please use a sturdy box instead of a bubble mailer. Include a note with your order number, and keep your tracking number until we confirm we've received the hat. Returns damaged in transit because of poor packaging may not qualify for a refund.

What if you sent me the wrong hat?

We're sorry about that, and we want to make sure you're fully covered. Visit our Contact Us page and send photos of the wrong item you received, so we can correct the mistake and improve in the future. We'll send you a return label, and once we receive the hat you can choose either the right hat or a refund.

What if my hat arrived damaged or defective?

We're sorry about that. Visit our Contact Us page and send photos of the damage or defect, along with your order number. We'll send a prepaid return label at no cost to you, and you can choose a replacement (subject to availability) or a refund. If the damage happened in transit, we'll also help you file a carrier claim. You can find more in our FAQ under "My package arrived damaged."

Refunds

What about my refund?

If your return meets the policies above, we'll refund the item to your original payment method after it's delivered back to us. We need to confirm the return follows our policy first, so we don't issue refunds before the item arrives. We inspect returns within 3 business days of receiving them. Shipping costs are not refundable.

When will I get my refund?

We'll email you a confirmation when your refund is issued. It takes 4-72 business hours to reach your account, depending on your bank. If your order is refunded on a Friday or Saturday, the refund won't be available until later on Monday.

How does store credit work?

If you choose store credit instead of a refund, we'll email you a code for the value of your returned item.

Free Shipping

Free shipping applies to hats only, for continental US orders, and only while a free shipping promotion is active, as announced in our website header. Restrictions apply.

Pre-Order Notice

• All pre-order sales are final. No cancellations, returns, refunds, exchanges, size changes, or order modifications after checkout.
• Double-check your size before paying. There's no rush, so take your time and make sure it's right.
• Pre-orders typically take about 3 months to arrive. If you'd rather not wait, we recommend choosing an in-stock item instead.
• Delays can happen. If a shipment is delayed, we can't offer cancellations or refunds.
• Order pre-order items separately. Please don't combine them with in-stock items. Any non-pre-order items in a pre-order will be canceled, so place in-stock orders on their own.

Need Help?

For any questions about a return or refund, visit our Customer Support page. We reply within 48 hours on business days. You can also request a written copy of this policy at any time.